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The 3 steps are Choose table, Choose variable and Show result. You are currently at Choose variable

Problems encountered when buying/ordering goods/services via the Internet. Year 2019

Logotype for official statistics

Choose variables

Read more about the survey
Alicja Markiewicz, Statistics Sweden
+46 010 479 46 36
Statistiska centralbyrån (SCB) it-statistik, Statistics Sweden
- -
Statistikservice, Statistics Sweden
+46 010-479 50 00
Yes
2019-11-22
Number of persons:
number
Number of persons margin of error +/-:
number
Share of persons, percent:
percent
Share of persons, margin of error +/-:
percent
Number of persons:
Flow
Number of persons margin of error +/-:
Flow
Share of persons, percent:
Flow
Share of persons, margin of error +/-:
Flow
Number of persons:
No
Number of persons margin of error +/-:
No
Share of persons, percent:
No
Share of persons, margin of error +/-:
No
Number of persons:
No
Number of persons margin of error +/-:
No
Share of persons, percent:
No
Share of persons, margin of error +/-:
No
Statistics Sweden
000003UJ
Now you have come to the page, Choose variable. This page give you the oportunity to select which variables and values you want to display in your result of the table. A variable is a property of a statistical unit. The page is divided into several boxes, one for each variable, where you can select values by click to highlight one or more values. It always starts with the statistics variable which is the main value counted in the table.
Mandatory

Selected 1 of total 4

Mandatory
Field for searching for a specific value in the list box. This is examples of values you can search for.technical failure of website during ordering or payment , difficulties in finding information concerning guarantees and other legal rights , speed of delivery slower than indicated ,

Selected 0 of total 10

Selected 0 of total 3

Optional variable
Mandatory
Mandatory

Selected 1 of total 1

Number of selected data cells are:
(maximum number allowed is 150 000)

Presentation on screen is limited to 1 000 rows and 30 columns

Number of selected cells exceeds the maximum allowed 150 000

Obs:

The tables refer to the last 12 months up to the start of the measurement period.

type of problem

final costs higher than indicated

E.g. higher delivery costs or unexpected transaction fees.

problems with fraud encountered

E.g. no goods/services received at all or misuse of credit card details.